Author: Fred Beisse
Publisher: Course Technology
Keywords: support, desk, specialists, user, computer, guide
Number of Pages: 674
Published: 2009-09-16
List price: $105.95
ISBN-10: 0495806498
ISBN-13: 9780495806493

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on acti

Author: Committee on the Support for the Thinking Spatiall
Publisher: National Academies Press
Keywords: system, curriculum, support, gis, think, spatially, learning
Number of Pages: 332
Published: 2005-12-30
List price: $49.95
ISBN-10: 0309092086
ISBN-13: 9780309092081

Spatial thinking - a constructive combination of concepts of space, tools of representation, and processes of reasoning - uses space to structure problems, find answers, and express solutions. It is powerful and pervasive in science, the workplace, and everyday life. By visualizing relationships within spatial structures, we can perceive, remember, and analyze the static and dynamic properties of objects and the relationships between objects. Despite its crucial role underpinning the National Standards for Science and Mathematics, spatial thinking is currently not systematically incorporated i

Author: Fred Beisse
Publisher: Course Technology
Keywords: support, specialists, third, desk, guide, user, computer
Number of Pages: 554
Published: 2004-06-03
List price: $84.95
ISBN-10: 0619215100
ISBN-13: 9780619215101

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client’s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and e-mail-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, whic

Author: Alan D. Wolfelt PhD
Publisher: Companion Press
Keywords: support, group, leading, bereavement, starting, guide, understanding, grief
Number of Pages: 112
Published: 2004-06-01
List price: $19.95
ISBN-10: 1879651408
ISBN-13: 9781879651401

This guide to facilitating support groups offers bereavement caregivers practical strategies for creating and maintaining a productive environment for mourners. Logistical considerations such as setting up and publicizing a new group are discussed, as is the importance of prescreening new members. Tips for creating a set of ground rules are provided, and the pros and cons of creating structured and unstructured meetings are considered. Responding constructively to problems in the group is also discussed, with helpful, time-proven models provided for evaluating group and individual progress.

Author: Andrew Sanchez
Publisher: Apress
Keywords: technical, support, beginner, intermediate, advice, essentials, succeed
Number of Pages: 260
Published: 2010-01-06
List price: $39.99
ISBN-10: 1430225475
ISBN-13: 9781430225478

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their suc

Authors:Ernesto Villaescusa, Yves Potvin,
Publisher: Taylor & Francis
Keywords: ground, support, perth, symposium, australia, september, international, proceedings, mining, underground, construction, fifth
Number of Pages: 659
Published: 2004-09-15
List price: $269.95
ISBN-10: 9058096408
ISBN-13: 9789058096401

The purpose of ground support is to safely maintain excavations for their expected lifespan. The effectiveness of ground support can be seen both in terms of personnel and equipment safety, and in terms of allowing the most economic extraction. Scientists, practitioners and technology developers have contributed to this volume, which covers rock mass characterisation, open pit mining and tunnelling. The methods described include modelling and dynamic testing, while international case studies provide ample illustration of both failures and triumphs in ground support.

Authors:Tony Northrup, J.C. Mackin,
Publisher: Microsoft Press
Keywords: support, technicians, client, vista, enterprise, certification, windows, pro, applications, training, paced, kit, exam, troubleshooting, supporting, mcitp
Number of Pages: 624
Published: 2007-09-05
List price: $59.99
ISBN-10: 0735624089
ISBN-13: 9780735624085

Announcing an all-new Self-Paced Training Kit designed to help maximize your performance on 70-622, the required exam for the new Microsoft® Certified IT Professional (MCITP): Windows Vista Client Enterprise Support Technician certification. This 2-in-1 kit includes the official Microsoft study guide, plus practice tests on CD to help you assess your skills. It comes packed with the tools and features exam candidates want most--including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified aut
  
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