Author: Jim Joseph
Publisher: AMACOM
Keywords: experience, memorable, brand, consistent, customers, effect, engage
Number of Pages: 240
Published: 2010-05-03
List price: $24.95
ISBN-10: 0814415547
ISBN-13: 9780814415542

The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company personnel, and more. When all these elements come together to form a seamless experience, the customer is left with a feeling of satisfaction that ultimately builds loyalty. Jim Joseph calls this ideal combination the ’experience effect’, and in this book he shows how any business

Author: Karen Newman
Publisher: CreateSpace
Keywords: experience, success, future, leverage, mapping, past
Number of Pages: 88
Published: 2009-12-09
List price: $24.99
ISBN-10: 1449958451
ISBN-13: 9781449958459

Experience Mapping(tm) will change your life-it’s that simple. This practical and no-nonsense guide lays out, in an easy to follow step by step format, everything you need to know to live the life and lifestyle of your dreams. Written by a high powered former television executive who re-engineered her life when she realized it was headed in the wrong direction, Experience Mapping can literally help anyone to achieve anything. Simply by taking the power of past experience and mapping it to a bright and promise-filled future, readers learn how to take back control of their lives and to

Author: David Lee King
Publisher: CyberAge Book
Keywords: experience, websites, customers, build, love, tools, digital, design, designing, techniques
Number of Pages: 224
Published: 2008-10-06
List price: $24.95
ISBN-10: 0910965838
ISBN-13: 9780910965835

Written for creative, tech-savvy, and business-minded individuals who want to increase the accessibility of their websites, this sensible guidebook explains the concepts behind designing experiences on the internet. From helping customers quickly find information and make their purchases to clearly communicating needs and interests, this resource will not only develop consumer loyalty but will encourage them to spread the word about the sites they frequent. Focusing on the three key areas of structure, community, and customers, designers will enable clients to focus on their own goals rather t

Authors:Russell T. Hurlburt, Christopher L. Heavy,
Publisher: John Benjamins Publishing Co
Keywords: experience, advances, consciousness, method, research, sampling, inner, descriptive, exploring
Number of Pages: 276
Published: 2006-03-31
List price: $158.00
ISBN-10: 9027252009
ISBN-13: 9789027252005

Authors:Ralph Stacey, Douglas Griffi,
Publisher: Routledge
Keywords: complexity, experience, organizations, organizing, public, managing, sector
Number of Pages: 208
Published: 2005-12-20
List price: $58.95
ISBN-10: 0415367328
ISBN-13: 9780415367325

A fundamental problem of public sector governance relates to the very way of thinking it reflects; where organization is thought of as a ‘thing’, a system designed to deliver what its designers choose. This volume questions that way of thinking and takes a perspective in which organizations are complex responsive processes of relating between people. Bringing together the work of participants on the Doctor of Management program at Hertfordshire University, this book focuses on the move to marketization and managerialism, paying particular attention to human relationships and group dynami

Author: Wendy Mattson
Publisher: North Light Books
Keywords: experience, required, getting, started, guide, watercolor, people, easy
Number of Pages: 200
Published: 2006-02-07
List price: $19.99
ISBN-10: 1581807198
ISBN-13: 9781581807196

This is one of the rare watercolor guides that focuses on painting people while keeping novices in mind. Readers will enjoy satisfying, near-instant results as they take on the challenge of painting family and friends in a realistic style. Beginners can look forward to: -19 full step-by-step demonstrations and 14 mini-demos done using proven, time-tested techniques -A getting-started guide, complete materials lists, glossary and Quick Tips sidebars to begin painting immediately -The signature No Experience Required! approach--fun, lighthearted and reliable

Authors:Douglas Griffin, Ralph Stacey,
Publisher: Routledge
Keywords: complexity, experience, organizing, leading, organizations
Number of Pages: 224
Published: 2005-08-05
List price: $145.00
ISBN-10: 0415366925
ISBN-13: 9780415366922

The contributors to this book are leaders, consultants or managers in organizations who provide narrative accounts of their actual work and daily experience. They explore how the perspective of complex responsive processes assists them to make sense of their experience and so to develop their practice. Offering a different method of making sense of an individual’s experience in a rapidly changing world, this book uses reflective accounts of ordinary everyday life in organizations rather than idealized accounts. The editors’ commentary introduces and contextualizes these experiences as
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